HOYRA · HELP & SUPPORT
How can we help?
Quick answers and a direct way to reach our support team.
Contact support →Report a problem
Tell us which page or feature isn’t working and what happened.
Get help →Concern about a listing?
Report suspected scams, incorrect details, duplicates or unavailable properties.
How to report →Account deletion
Request deletion of your own account, including when you cannot sign in.
Start a request →QUICK ANSWERS
Frequently asked questions
How do I contact a property advertiser?
Open the property’s listing and use its enquiry or viewing options. HOYRA support handles website and account problems; the advertiser can answer questions about the property.
How do I report a suspicious or incorrect listing?
Open the listing, choose Report this listing, select the reason and describe the concern. Sign in if prompted. Administrators review these reports separately from general support requests.
For a problem with your own listing, use My Listings to edit it. If the report button does not work, contact support and include the listing reference.
What do verification badges mean?
Email confirmation, identity-document review and listing-document review are separate checks. Open the verification details on the listing to see what is recorded. An identity check does not prove property ownership.
I forgot my password or cannot sign in.
Use Forgot password on the sign-in page. Check your inbox and spam folder for the reset email. If you no longer have access to that email, send an account-access request. Support will need to confirm account ownership.
How do I edit or remove an advertised property?
Sign in and open My Listings. Use the listing’s edit and availability options. If you cannot make the change, contact support with the listing reference and the change you need.
How do I request account deletion?
Choose Request account deletion on the contact form. Sign in first if you can. If you are locked out, provide the account email in your message and a contact email you can access. This submits a request; it does not immediately delete your account. Support will confirm your identity and explain the next steps, including any records that must be retained.
Where can I see a support reply?
After submitting the form, keep your request reference and open its confirmation page for updates. Signed-in members can use My support requests. Guest request pages are available in the browser session used to submit them; if that session is lost, contact support with the reference. Updates on these pages do not automatically send an email.
What should I include in a problem report?
Include the page address, listing reference if relevant, what you tried, what you expected and the error you saw. Do not send passwords, sign-in codes, payment card details or identity documents in this form.